Customer guarantee:
Westfall Horsemanship guarantees products to be free of defects. If a defective products is found it may be returned for exchange within 30 days from shipment date. All returns or exchanges must be accompanied by a valid receipt of purchase. Shipping and handling charges are nonrefundable. Replacements for defective items will be shipped free of charge. Call 419-946-4848 to receive your return code before mailing. To ensure correct processing please clearly mark the outside of your box with 'RETURN' or 'EXCHANGE'.
Shipping Policy: Items in stock generally ship within 48 hours of receipt in our office. Items not in stock may take 1-6 weeks to receive. We typically ship USPS priority mail in the US and First Class International for out of the country orders although other methods are available if you contact us. To ensure your package is shipped in a timely manner, please provide us with an accurate shipping address and please note on the order if your address typically encounters shipping difficulties. Any packages returned due to incorrect/insufficient address will require additional shipping paid for by customer.
Return policy: Here at Westfall Horsemanship we strive to run an honest business and want all our customers satisfied with their purchases. Please ask any questions before buying and we will answer them honestly and to the best of our ability. You may return unused tack for refund or replacement with your original receipt within 30 days of the shipment date if the product is in original and new condition. Shipping and handling charges are non-refundable and a 20% restocking fee will apply. Video training tapes may not be returned unless found to be defective and are returned with original receipt within 30 days. Defective tapes may be returned for replacement only. You may wish to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If an exchange is possible, customer will be responsible for return shipping on item to be exchanged and shipping for new item. Defective items will be shipped at no charge. Return shipping will be the responsibility of the buyer. We do not refund shipping costs that were charged to us. If a return is sent that we cannot re-sell as new-we will contact you to discuss additional fees. We MUST be notified of any returns beforehand so we can provide a return authorization, or the package will be denied. To avoid this please clearly mark the outside of your package with 'RETURN' or 'EXCHANGE'.
The Herd
Members-only access to training tips and a weekly contest to win cool Westfall stuff.
You might know them better as the makers of TR3 or Kiser arena equipment. We use their products and highly recommend them for anyone looking to improve the surfaces you ride on.
Check out this link for Blue Ribbon Trailer. I need to get out and take a picture of MY new blue ribbon trailer. HUGE photo...you will know its me at the next event!
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